Healthcare MSP: Implementation Plan Guidance
An effective managed service provider (MSP) can make tasks like staffing, timekeeping, and billing a breeze.
By outsourcing administrative and time-consuming management tasks to an MSP, healthcare facilities can free up their staff to focus on patient care and other core competencies.
To ensure successful healthcare MSP implementation, decision-makers and administration need to carefully plan the integration process.
Whether you’re a healthcare executive weighing the benefits of an MSP for your organization or an internal employee tasked with overseeing implementation, this article will provide guidance on how to develop and enforce a successful healthcare MSP implementation plan.
Table of Contents
- MSP Implementation Should Not Be a Heavy Lift for a Healthcare Facility
- What an MSP Will Require From the Facility for Implementation
- What a Healthcare Facility Can Do To Help With a Smooth MSP Implementation
- 7 Ways an MSP Streamlines the Implementation Process
- Trusted Managed Services: An MSP Dedicated To Helping Healthcare Facilities Through Seamless Implementation
MSP Implementation Should Not Be a Heavy Lift for a Healthcare Facility
With an experienced healthcare MSP, implementation is a light lift on behalf of the facility.
During the implementation process with Trusted Managed Services, a healthcare facility is only responsible for the Kronos report and making the MSP aware of any other vendors and current contingent staff contracts so they can be included accordingly.
Tasks including credentialing, getting the Kronos reports to the right vendors, and other administrative burdens are all completed by the healthcare MSP.
When the MSP handles the brunt of the integration process, the healthcare facility can save precious time and effort integrating its current software.
With Trusted Managed Services, we handle the integration of existing software off-site, which takes the burden of any manual, time-consuming processes off the plates of healthcare facilities.
What an MSP Will Require From the Facility for Implementation
The first few weeks after a healthcare MSP has been selected and contracted will entail a data collection component. The MSP will require open communication with someone, or a team, at the facility to assist with data collection of elements including:
- Kronos reports
- Existing contracts
- Vendor lists
If there are vendors the facility uses that aren’t currently a part of the MSP’s VMS (vendor management system), the MSP will engage with and establish relationships with vendors, alleviating that task from the facility.
Because the MSP will be working directly with vendors, knowing who any existing vendors are along with the points of contact for each can help ensure a smooth transition.
What a Healthcare Facility Can Do To Help With a Smooth MSP Implementation
As with any workplace transition, when everyone involved is prepared to do their part in the handoff, it leaves little room for error and wasted time.
In the healthcare world, every minute matters, which is why facilities and organizations should be prepared for the transition during the healthcare MSP selection process and be ready to hit the ground running once an MSP is contracted.
Establish a Dedicated Team To Work With the MSP During the Transition
The integration process is much easier when there are open lines of communication between the facility and the MSP. If the facility is non-responsive, it makes the process harder and extends the implementation timeline.
To best ensure a smooth transition, healthcare facilities might consider naming a team tasked with sharing all necessary contracts, reports, and vendors to be shared with the MSP to mitigate any bottlenecks or stalls.
Ensure That Executives Are On Board With MSP Implementation
When healthcare facilities are backed by executive support, it can help ensure the success of the implementation, and the service, from the start.
Decision makers looking for approval from higher-ups might share key outcomes and capabilities of an MSP and how that can directly relate to:
- Cost savings
- Reduced vacancy rates
- Increased retention
- And more
Operational assessments shared by a healthcare MSP can help determine and measure alignment with facility-stated goals and values and secure agreement from management.
Relating these efforts to the direct goals of the organization and their departments’ objectives can help highlight the value a healthcare MSP provides and solidify support from executives.
7 Ways an MSP Streamlines the Implementation Process
Choosing the right healthcare MSP is a crucial decision for a healthcare facility or organization.
The same goes for developing and overseeing the implementation of a healthcare MSP.
#1: Technology Integration
If your healthcare facility already employs an electronic Enterprise Resource Planning (ERP) system, Human Resources Information System (HRIS), or various other third-party systems like Kronos, be sure to ask about software integration.
Your healthcare MSP should offer solutions that integrate seamlessly with your existing systems, making it so your facility won’t be required to convert to any different systems to work with them.
This ensures that your timekeeping and staffing processes are fully integrated and streamlined without any additional work during the implementation.
Trusted Managed Services offers seamless integration with all major electronic ERP/HRIS systems, including numerous additional third-party systems like Kronos.
On top of handling current IT framework integration, MSPs can:
- Combine digital with in-person care and introduce telehealth
- Securely import compliance data
- Review any current relationships with existing tech vendors, i.e. internet service providers, leasing agreements, or vendor contracts
#2: Compliance Regulations
Compliances are completely handled by the healthcare MSP and the VMS they work with, which frees up the facility’s administrative team to focus on other important tasks.
If there are any regulation changes, the healthcare MSP will alert the facility. Trusted Managed Services fully understands the workings of the healthcare industry and can offer guidance on how to best navigate any regulatory requirements.
Without a healthcare MSP, facilities may have to fight through different systems to manage compliance processes and paperwork, costing precious time, money, and the extra effort necessary to manage them.
With an MSP, however, compliances are all streamlined and housed within one database, which gives staff back valuable time to focus on their primary tasks.
#3: Security Measures
Securing patient data is of the utmost importance, especially considering the amount of ransomware complaints the healthcare industry faces.
In July of 2023, HCA Healthcare said it had suffered a major hack that risks the data of at least 11 million patients in 20 states. The breach is one of the biggest healthcare breaches in history.
A recent study by Sophos revealed that the rate of ransomware attacks in healthcare has decreased from 66% to 60% year over year — but is still almost double the 34% reported by the sector in 2021.
To combat this trend, MSPs should be prepared with a comprehensive plan for cybersecurity efforts and have it developed to extend to necessary parts of the facility as needed.
#4: Account Management
The healthcare MSP will establish a dedicated team for your facility. Some offer on-site services, while others are available remotely.
When selecting the best healthcare MSP for your facility, ask if and when on-site support is offered to ensure you won’t need to come in during off hours to take advantage of in-person assistance.
With Trusted Managed Services, you will have a dedicated account manager who will provide on-site support as part of our MSP plan.
Your account manager can advise on recruiting, assist with reporting and billing, and more — all free of charge.
#5: Customized Solutions
An MSP should be scalable and customizable — analyzing your facility’s needs and helping to determine the best solutions to implement.
For example, if you’re a small organization, the healthcare MSP should focus on the tasks that ensure your success and align with your larger strategic needs. The MSP should also be able to grow with you as you expand, adding services or tasks that provide solutions for future needs.
So if your employee force grows from 50 to 100, a customizable MSP should be able to increase its payroll services to accommodate the expansion.
At Trusted Managed Services, we listen to you to determine your needs and goals and work together to develop an MSP strategy that provides the services you need to excel and expand.
#6: Plans for Mitigating Unforeseen Events
During the implementation process, a healthcare MSP should be able to provide the facility with a plan of action in case of weather events, a sudden increase in demand for workers, etc.
These plans typically ensure that all MSP services are fully supported in the event of any unforeseen natural event.
Disaster plans that include annual updates are typically part of an MSP’s standard operating procedure, but getting confirmation at an early stage of the implementation plan is a best practice.
#7: Capacity for Contingency Staffing Support
Healthcare MSPs have access to a network of clinical and non-clinical workers to fill contingency staff positions, including:
- Administrative personnel; and
- Allied healthcare technicians
During the implementation process, they will ensure that they have the capacity to support all of the facility’s needs.
Trusted Managed Services offers a comprehensive, customizable healthcare staffing solution that allows you to realize cost savings and process efficiencies across your contingent workforce utilization.
Trusted Managed Services: An MSP Dedicated To Helping Healthcare Facilities Through Seamless Implementation
The whole purpose of a healthcare MSP is to alleviate healthcare staff from the administrative, onboarding, and reporting tasks that take time away from their true purpose: the patients they serve.
The same thought applies to the implementation process with Trusted Managed Services.
We offer a customizable and comprehensive solution to staffing challenges, allowing your facility to realize cost savings and process efficiencies throughout your contingent workforce utilization.
Trusted Managed Services takes the burden of transitioning your company’s staffing, billing, time tracking, and more into one easy-to-use, single point of contact MSP — all at no cost to you.
Request a demo today.